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Step 1: Choose your items. Have questions? Our Rental Customer Experience Agents have the answers - from choosing items to trip planning ideas, we've got you covered.
Step 2: Choose your reservation dates. Lock-in your reservation as soon as possible to ensure the gear you need is available for your dates! You may change or cancel your order up to 10 days before your trip starts.
Step 3: Your rental arrives directly at your door (or destination) We ship anywhere within the contiguous United States - your home, Airbnb, hotel or even to 10,000+ FedEx or FedEx affiliate locations.
Step 4: Repack your rental items in the original box Repack your gear in the original box and drop it off at any FedEx location with the return slip included in your box. You can also schedule a FedEx pickup. Be sure the package is picked up or dropped off on your last rental day by 11:59pm to avoid late fees.
Our rental agreement includes our liability waiver, payment details, loss or damages policy and cancellation policy.
Our Rental Customer Service chat is open daily from 9AM to 6PM PT. You can reach us through the help box on our website or by emailing email@example.com.
If you are looking to purchase or have questions about a non-rental purchase made online or in stores, check out www.eddiebauer.com/service/help or call 1-800-426-8020.
You will not be charged for items that are damaged due to normal wear. However, you will be charged the full retail price of any item that is returned with significant damage, or not returned at all.
If you receive an item that is damaged prior to your use, you must contact our Rental Customer Service Team immediately, on your first day of rental, to avoid replacement charges. Failure to notify our Rental Customer Service Team of any damage upon delivery may result in fees.
We're glad you loved your items! If you would like to keep them, email firstname.lastname@example.org with your order number or reply to your order confirmation email. The rental price will be deducted from your order cost.
The Eddie Bauer (Re)Adventure experience currently offers rental and resale products for outdoor recreational activities such as camping and hiking. At Eddie Bauer, we believe that outdoor experiences should be for everyone and it's our mission to make the outdoors more accessible for all.
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