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Edits / Cancellations

How can I update products or dates for my order?

You can make changes to your order up until 10 days before your reservation. Our team of expert Customer Service Agents can lend a hand via chat or email.

What is the cancellation policy?

You may cancel or modify an order up until 10 days before your reservation by chatting or emailing our team of experts. If you need to add items, consider placing a separate order for your reservation dates.

What if I need to cancel my order?

You can cancel your order up until 10 days before your trip by emailing or chatting with our team of experts. You will need to input your Last name, the order confirmation number, and the shipping address ZIP code.

Rentals Help Center

How can we help you?

Rental InformationResale InformationRent to Keep InformationShippingReturnsTrip PlanningPaymentsEdits / Cancellations

About Us

The Eddie Bauer (Re)Adventure experience currently offers rental and resale products for outdoor recreational activities such as camping and hiking. At Eddie Bauer, we believe that outdoor experiences should be for everyone and it's our mission to make the outdoors more accessible for all.

Need help?

We’re available 7 days a week between 9 AM - 6 PM PST. You can also check out our FAQs.

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