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What's your Resale Return Policy?

All resale sales are final within Eddie Bauer's (Re)Adventure Program. However, we take an active role in each and every purchase to ensure you have a great experience. Please let us know if you don't receive your item or the item you receive is not as described.

Please email us at rentals@eddiebauer.com or call us at 425-406-3813 with any questions.

How do I return my rental gear?

Return your rental by 11:59PM on your Return Date to avoid any late fees. Pack the items back into the original box and adhere the included return prepaid return shipping label. Drop everything off at any authorized FedEx location, FedEx affiliate, FedEx-affiliated Walgreens, drop box, or schedule a FedEx pickup.

Find a location closest to you here.

Do I need to clean my rental gear?

No. Just place everything back in its original box, ship it back to us, and we'll take care of the rest. It's as simple as that.

I lost or damaged my return label. How do I get a new one?

Give us a call or send an email. One of our Rental Customer Service Agents will email you back with a new one.

Can I get a refund if I return my rental early?

We do not offer refunds for an early return.

What happens if I return my order late?

Unfortunately, orders returned late have a domino effect. When you return something late, it means the next person who is scheduled to use the items won’t be able to.

If you do not return your rental by your last rental date, you will be charged $50 per day in addition to the daily rental cost of the items. If the rental is not returned within 21 days, your credit card will be charged the full retail price of the items + taxes in addition to the rental cost of the items and applied late fees.

I accidentally returned my personal gear in my return box. How can I get my items back?

Please note that we are not responsible for any personal items that you return to us accidentally and we cannot guarantee that we can return them to you.

However, we do make an effort to return personal items whenever possible. If you believe you have accidentally returned your personal items, please contact us right away with as much information as possible. The more specific you are, the easier it is for our team to potentially locate your items. Personal items are only kept in our customer Lost & Found for a maximum of 15 days upon return to our warehouse.

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About Us

The Eddie Bauer (Re)Adventure experience currently offers rental and resale products for outdoor recreational activities such as camping and hiking. At Eddie Bauer, we believe that outdoor experiences should be for everyone and it's our mission to make the outdoors more accessible for all.

Need help?

We’re available 7 days a week between 9 AM - 6 PM PST. You can also check out our FAQs.


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