facebook-pixel
Back to Eddie Bauer
ReAdventure_Logo_Grey.svg
ReAdventure_Logo_Grey.svg

Back to Main FAQ Page

Shipping

How will my order be shipped and when will it arrive?

We ship orders via FedEx and they will arrive 1-3 days before or by 8PM on your delivery date. When your order arrives, open the package to ensure you have received all of the items and that they in good condition. If anything is missing or damaged, please contact us immediately.

Can I ship my gear to a place other than my home?

Absolutely! Just be sure it's a physical address, as we do not ship to P.O. boxes. We can ship to your home, business, hotel, or any authorized FedEx location. Keep in mind that we only ship within and provide return labels for the contiguous U.S.

How can I update my shipping address?

You can make changes to your order up until the time your payment is processed. To access your Reservation Page, you will need to input your Last name, the Order confirmation number, and the shipping address ZIP code. Our team of expert Rental Customer Service Agents can also lend a hand via chat or email.

How can I track my rental?

Once your order has been shipped, you will receive an email that includes your shipment tracking number.

Rentals Help Center

How can we help you?

Rental InformationResale InformationRent to Keep InformationShippingReturnsTrip PlanningPaymentsEdits / Cancellations

About Us

The Eddie Bauer (Re)Adventure experience currently offers rental and resale products for outdoor recreational activities such as camping and hiking. At Eddie Bauer, we believe that outdoor experiences should be for everyone and it's our mission to make the outdoors more accessible for all.

Need help?

We’re available 7 days a week between 9 AM - 6 PM PST. You can also check out our FAQs.

Email

© 2022 Eddie Bauer LLC, All Rights Reserved

Terms of Use

If you are using a screen reader or other assistive technology and are having problems using this website, or if you have any other difficulties accessing this website, please call (425) 406-3813 for assistance.